InnoSoft Fusion Product Updates v3.5

New features just in the nick of time!

As 2020 draws to a close and we reflect on the past year, we could have never imagined the need to build features into Fusion that would keep people active while distanced from one another. Each feature was developed with staff and customers top of mind, and this latest version is no exception. In this newest release, we've added the ability to display and edit occupancy counts on the member portal as well as an even smoother check-in process for both Bookings and Programs by Schedule. We've also added additional functionality to Programs by Schedule, so members can now register for a class after it has begun. We're excited about what this release means to both your staff and customers, and how your operations can continue to run safely, simply and smoothly.

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Any votes that were cast for features added in this update will be released back to voters. Make sure you check out the Ideas Portal to reassign these votes to something new. We love hearing from you, so please leave feedback and suggestions in the comments section of Ideas.

If you are looking for an at-a-glance list of all additions, changes or fixes in this version of Fusion, please see our Release Notes article.


The numbers don't lie

Your facility may have different spaces without a live access device to track occupancy, so how can you display how busy they are to your members? Easy! Your member portal. Now you can display and edit the occupancy counts of different spaces right on the member portal, even if they don't have an access device associated with them. Simply edit and update occupancy counts on the member portal, so your members know just how busy the weight room is before they decide to get a workout in.

Edit Live Occupancy Count on the Member Portal


Even easier and breezier check-ins

Have a general look up device connected to your computer? It can now be used to easily check in members when they arrive for their booking. Simply tap, scan or swipe and members will be checked in for their booking slot in seconds.

Utilizing Booking Manager


A quicker check-in experience

Using the Fusion client for Program check-in and have a general look up device hooked up to your computer? If so, your check-ins just got faster. With a tap, scan or swipe, members can be quickly checked in and on their way to class.

Ditch the long line ups at the front desk if you're using Programs by Schedule for facility access reservations, and checking members in via the Fusion client. This added functionality will make member check-in a breeze with a quick tap, scan or swipe.

How to Check In Members for a Program by Schedule

Class is in session

Members running a little late but hoping they can hop into the HIIT class that just started? Now they can! Give your members the ability to register in person or online for a class that has already begun. In each Program by Schedule, set how long after a class begins that a member can still register. Fill classes while decreasing disruptions.

How to Configure a Program by Schedule

Running a little late but hoping they can hop into the HIIT class that just started.


Be in the know while on the GO

Empower your members to make informed activity choices at any time with the new facility occupancy count that's natively inside your FusionGO app. Whether they're hopping on the treadmill for a quick run or getting a lifting session in, they'll be able to see just how busy a space is right at their fingertips.

FusionGO app allows you to see just how busy a space is right at their fingertips.

Schedule Your Update

With a release that's packed with as many great features as this one, we expect a lot of clients will be eager to get their hands on it.

Please bear with our DevOps team as they will respond to you as quickly as possible to schedule your update.

Don't like waiting? Consider switching to InnoSoft hosting to take advantage of our new hosting environment, coming as early as Summer 2021. This new environment will allow for instantaneous updates, among other planned performance benefits. If you're reading this, and we host your servers, don't worry, you'll automatically enjoy the benefits listed. Who doesn't love getting new things at the snap of a finger?

InnoSoft hosts Fusion for us in the cloud

InnoSoft has been working toward a changeover to more powerful, scalable, and resilient hosted server technology. To prepare for this upgrade, we are changing over all Fusion sites except the Member Portal to addresses. If your sites have already been changed over, please use this link to schedule your update.

If your sites have not yet been migrated, or you're not sure, please email, and we will walk you through the process. You can find more technical details in this document.

How can I check if our sites have been changed over?

If your Hub URL looks like this:
https://[my MP2 URL]:1008
You have not yet completed the changeover.

If your Hub URL looks like this:
https://[my organization]
You are all set. You can book your update using the above link.

You can check your Hub URL in Fusion -> System Preferences -> Server Settings -> Hub URL

We host Fusion locally on our servers

Follow this link to book your preferred update time!

We host Fusion locally on our servers and our central IT must chaperone our updates

We'll work with your IT department to coordinate a time when the update can be monitored. Please email our update team at and we'll take it from there.

We'd like to update our test instance first/only

Please send an email to and note any timing restrictions to keep in mind as we work to schedule the update to your test environment.

I'm not sure!

Don't fret. Please send an email to and we'll let you know your Fusion setup as well as how we can best coordinate your update.

A look at what the future holds

*The features listed below are subject to change. We'll try our best to keep you informed of what will be available in Fusion, so you know what to expect and when!

First impressions matter

Better serve your customers with an enhanced online experience. We're making the account creation process much smoother for your new customers by going to the basics while allowing you to determine which fields are most important. We're committed to ensuring that your new customers have a seamless experience from the minute they create their account to checking out, and it all starts with the details.

We are also looking to add check-in scans to Programs by Schedule.

A little change goes a long way

What's the perfect pairing for a streamlined account creation process? We think it's a sleek new online profile experience for your members. We're revamping this area to make it easier for your customers to access receipts, renew their services and review their family records.

Check-in will be upgraded to handle the increased customer load for those using Programs by Schedule for visitor reservations.

Additional Resources

Browse additional resources below to gain access to e-Learning material covering past releases and broader topics.

Check out the video library to see what Fusion has to offer.

Access our online knowledge base to obtain instructions on how to implement these and many other aspects of Fusion.